TERMS AND CONDITIONS - SMILE & GO

Terms and Conditions

Reservation Policies

The rates shown on the website are valid only on the day they are quoted.
Rates apply specifically to the requested service; otherwise, they may vary.
A reservation is considered complete when you have a confirmation number and the corresponding charge has been processed.
By booking, you authorize us in writing and/or verbally to use your credit card for payment and confirm your understanding and acceptance of our reservation, payment, and cancellation policies.
All reservations are subject to availability at the time your request is processed. Availability cannot be guaranteed until full payment for the service is received.
To avoid delays, you must print your receipt and payment authorization and present it when using the service for which the transaction was authorized.
If you wish to change or cancel your reservation, please contact us as soon as possible via email at contacto@smileandgotaxi.com or by calling: USA/CAN Toll-Free: +52 984 556 1069, Other countries: +52 984 556 1069. Be sure to provide your reservation number and full name.
We strongly recommend that you carefully read our cancellation policies. Any changes to the reservation are subject to availability and possible rate changes.
Changes to departures (e.g., hotel-to-airport or hotel-to-hotel service) can only be made free of charge if requested at least 24 hours before your scheduled pickup and within customer service hours (7:00 AM to 11:00 PM).

Payment Policies

The total amount of your reservation will be charged immediately to your credit card and will appear on your statement.
For payment, we accept Visa, MasterCard, and American Express. If you don’t have any of these cards, you may pay via bank transfer or bank deposit. For more information, please contact one of our Travel Agents via email at bookings@smileandgotaxi.com or by calling: USA/CAN Toll-Free: +52 984 556 1069, Other countries: +52 984 556 1069.
All prices published on our site are in U.S. Dollars and are clearly specified at the time of purchase.
U.S. Dollars may be charged in Mexican Pesos, and the amount may vary depending on your bank’s exchange rate.
For other currencies, the transaction amount will be converted to U.S. Dollars at the exchange rate of the transaction date, based on your local bank's rate.
Please note that the amount listed on your credit card statement may vary up to 3% due to international currency exchange fluctuations.
Smileandgotaxi.com is not responsible for currency exchange rate fluctuations. By accepting these policies, you acknowledge having been informed of this and agree to the charges in either U.S. Dollars or Mexican Pesos.

Liability Disclaimer

Our company, Smileandgotaxi.com, acts as an intermediary between the customer and the providers of goods and services promoted on this website, who conduct business under their own quality and service standards. These include, but are not limited to, ground transportation and tourism-related services such as tours and excursions. We select only the most qualified and reputable providers in the market. However, Smileandgotaxi.com cannot be held responsible for acts or omissions by these providers, over whom we have no legal or personal control regarding equipment, operation, or ownership. Smileandgotaxi.com states that:

Photos of vehicles on the website are for illustrative purposes only and do not guarantee exact representation upon arrival.
Descriptions of travel services are updated to the best of our knowledge but are not guaranteed to be exactly as described at the time of service.
Smileandgotaxi.com reserves the right to refuse service to any customer at any time.
Any claims or written notices against Smileandgotaxi.com must be received no later than ten (10) days after the trip has ended.
Smileandgotaxi.com is not responsible for any claims, costs, or expenses caused by personal or third-party injuries, accidents or death, loss or damage to personal property, loss of enjoyment, anger, disappointment, mental or physical distress resulting from the following:

Acts or omissions by any party other than Smileandgotaxi.com or its employees.
Illness, theft, forgotten items, labor disputes, mechanical failures, quarantine, government actions, weather, heavy traffic due to road work or accidents, or any other cause beyond the direct control of Smileandgotaxi.com.
The client's failure to obtain necessary travel documentation, including but not limited to passports, visas, and certificates. No refunds will be granted in such cases.
The client not following instructions including but not limited to airport departure times, hotel check-in/check-out times, voucher policies, or specific airport terminal meeting point instructions.
Cancellation or change of services for any reason. We reserve the right to cancel or modify services at our discretion and will attempt to substitute similar services. If we must cancel your booking completely, Smileandgotaxi.com's responsibility is limited to a refund of all money paid to our company, not to third-party costs.
A full refund will not be possible in cases where the trip is canceled, interrupted, or postponed by Smileandgotaxi.com for reasons beyond our control (such as weather, hurricanes, earthquakes, terrorism, etc.), and where our contractual obligations with providers do not allow refunds. In such cases, Smileandgotaxi.com may retain 100% of the amount paid to cover administrative costs.

Despite maintaining close communication with the providers listed on Smileandgotaxi.com, some prices may have expired or been incorrectly provided by the suppliers. Smileandgotaxi.com takes care to verify rates for each reservation. If the correct price is lower than quoted, the lower amount will be charged. If it is higher, your Travel Advisor will contact you immediately. If you cancel the reservation due to the price increase, you expressly waive any liability or compensation claims against Smileandgotaxi.com or its providers.

Cancellation and Refund Policy

All cancellation requests must be sent in writing by email to our Customer Service Department, including your reservation number.
To cancel your reservation, email contacto@smileandgotaxi.com with your reservation number and reason for cancellation.
If you purchased the Golden rate, you are eligible for open credit only if canceled at least 24 hours in advance; otherwise, it will be considered a No Show.
If you purchased the Platinum rate, you may receive a full refund if canceled at least 24 hours before the service.
Services purchased at the airport are non-refundable.
In case of a No Show, no refunds apply.

Billing Policy

If you require an invoice for your transportation service, please email the following to contacto@smileandgotaxi.com:

A clear photo of your service voucher
If paid by card, specify the type (Credit or Debit) and attach the payment receipt
Your tax registration certificate (PDF format)

Alternatively, call: +52 998 766 3305

It is important to request your invoice within the same month the service was provided. If complete information is not submitted, we will not be able to issue your invoice.

Personal Data Protection Policy

At Smileandgotaxi.com, we are committed to protecting your personal data privacy and security, in accordance with the Mexican Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and the General Law on Protection of Personal Data Held by Obligated Subjects.

Purpose of Data Processing: The purpose of processing your personal data is solely to confirm your identity and verify your payments through banking institutions. We do not use your personal data for any purpose other than that stated above.

Collected Personal Data: We collect the following:

Photo ID (official identity document)

Sharing Data with Third Parties: We only share your personal data with banking institutions to verify payments. We do not share your data with any other third-party entity.

Data Protection Measures: We implement proper security measures, including:

Restricted access to information
Data encryption
Secure data transmission protocols

Your Rights: You have the right to:

Know if your data is being processed
Access your personal data
Correct or update your data
Cancel your data
Object to its processing

How to Exercise Your Rights: You can exercise your rights by contacting us at contacto@smileandgotaxi.com. You must provide sufficient information to identify your personal data and specify the right you wish to exercise.

Notifications: We will notify you of any changes to our data protection policy or how we process your personal information.

Acceptance: By providing your personal data, you accept the terms and conditions of this privacy policy.

Last Updated: This privacy policy was updated in 2025.

Contact: For questions or concerns about this policy, please contact:

Smileandgotaxi.com
contacto@smileandgotaxi.com