FAQs
It 's easy! Make your reservation directly on our website. Choose your destination, type of trip, input the traveler details, and select the vehicle that fits your needs.
Our team tracks your flight to ensure they're ready when you arrive, no matter the time. Flex Eco Taxi offers flexibility and peace of mind, so you never have to worry.
Each passenger can bring one large suitcase and one carry-on bag. If you need more space, let us know during the reservation process.
Yes! We offer baby and booster seats at no additional cost, subject to availability. Please request them during your reservation to ensure they're available when you need them.
Yes, changes to your reservation are possible, but should be made at least 12 hours in advance. Last-minute changes are subject to availability and may incur additional costs. Contact us for details.
Don't worry, upon arrival, our team will be waiting in the taxi area to guide you to your assigned driver and vehicle.
Yes, we offer one courtesy stop for up to 10 minutes. If you need more time or additional stops, please notify us when booking to adjust your service.
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Choose the method that works best for you!
It's simple! You can request it directly via facturacioncun@flexshuttlecab.com. Enter your billing details during the reservation process and your invoice will be emailed to you.
Absolutely! Flex Eco Taxi is a verified company by the airports we serve. Our vehicles are equipped with 24/7 GPS and telematics technology, and our drivers are professionally trained for your safety and comfort.
Yes! We have vehicles of different sizes, from private cars to vans, ideal for larger groups. Just select the option that best suits your group during the reservation process.
Of course! Flex Eco Taxi is pet-friendly. Your pet can travel in a carrier with you. For emotional support or assistance animals, remember to bring the necessary certification.
To ensure availability, please request any changes to your reservation at least 12 hours before your service. Changes requested after this time are subject to availability and may have additional costs.
We're here for you 24/7! Our customer service team is always ready to assist you with any inquiries or needs related to your booking.
Absolutely! You can book both arrival and return transfers at the same time. Just be sure to select both options during the reservation process.
Important details of your trip
In this section you will find the answers to the most frequent questions of our passengers. We want to make sure to provide clear and useful information about our services. If you do not find the answer you need, do not hesitate to contact us.